Frequently asked questions
What are your UK Shipping Costs
1.2 If your order value is below £50 and/or weighs less than 2kg, your order will be dispatched with Royal Mail Signed and will cost no more than £8.00. We also do offer Royal Mail Special Delivery upon checkout.
1.3 If your order value exceeds £50, and/or weighs over 2kg, your order will be dispatched with by either Royal Mail, Parcelforce and priced according to weight . Special Delivery for expensive items is also an option, select Royal Mail Special Delivery on checkout.
What are your International Shipping Costs
2.0 To keep costs down on postage we will use were need be multiple parcels, this is to ensure no parcel is more than 2kg is weight.
Do you have any additional costs
A handling fee is applied and will be no more than £1.00, this is for packaging materials costs.
Do you have different shipping rates
Please choose the correct postage based on you order value. (based on per parcel).
There are two levels:
Orders totalling £50 maxiumum.
Parcels are packed to maximum 2Kg each were practical
What size parcels do you use
All Parcels will be kept where practical to a maximum of 2Kg and if required orders will be sent in multiple parcels
What weight are your products
What sizes do your products come in for men
What sizes do your products come in for woman
Extra Small (8) 30-32", Small (10) 32-34", Medium (12) 34-36", Large (14) 36-38", Extra large(16) 38-40", 2XL (18) 40-42", 3XL (20) 42-44"
What sizes do your products come in for children
Age 2 Years 22-24”, Age 3/4 Years 24-26”, Age 5/6 Years 26-28", Age 7/8 Years 28-30", Age 9/10 Years 30-32", Age 11/13 Years 32-24"
What do i do if i have a bulk order
For any bulk orders that require a different delivery method, please contact us at firstname.lastname@example.org
What do i do if i have a special order
For any special orders that require a different delivery method, please contact us at email@example.com
How do I return an item
If you have requested a return, the following process must be followed to expedite the request
Contact Customer Support to request a return. You must make this request within 14 calendar days of receiving the shipment.
Be sure to specify the reason for your return request in your message and indicate any preference for a replacement (whether exchanging for an identical product or selecting an alternate style, size or colour) or a refund.
The product must be returned in its original packaging, with any labels still attached and in an unworn/unused condition.
After we receive the returned item, subject to a satisfactory inspection of the product, your preference for a replacement account credit, or a refund will be processed.
If the product is damaged in any way, or if the return is initiated after 14 calendar days have passed, you will not be eligible for a refund.
what do i do to return damaged or defective items
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our Customer Support Team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Sportscar Worldwide for inspection before a determination can be made as to the state of the product.
Who covers the return shipping costs
Sportscar Worldwide will arrange returns in cases where items have arrived in damaged condition or are confirmed by a Sportscar Worldwide representative to be defective. In these cases, the customer should contact Sportscar Worldwide Support before placing a package back in transit.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does Sportscar Worldwide reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Sportscar Worldwide support as to how the return should be handled prior to placing the items back in transit to Sportscar Worldwide.
What does the return process entail
If you have requested a refund, be advised that returning funds usually take 7-10 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.
• Returning dark apparel items may only be swapped for a different dark apparel style of equal or lesser value.
• Returning light apparel items may only be swapped for a different light apparel style of equal or lesser value.
• Returning non-apparel items may only be swapped for a similar non-apparel item of equal or lesser value.