Shipping & Handling Policy
Thank you for visiting and shopping at Sportscar Worldwide. The following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 7-10 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
These are weight based, with all shipments being sent out tracked to ensure that all items arrive at your location.
All items are sent out via Royal Mail Signed or Parcelforce.
All International parcels will be kept were possible to a maximum of 2Kg to reduce shipping costs.
A handling fee is applied and will be no more than £1.00, this is for packaging materials costs.
If you have a bulk order then please call us before you order so that we can ensure you get the best shipping rates we can get.
1 UK DELIVERIES
1.0 To keep costs down on postage we will use were need be multiple parcels, this is to ensure no parcel is more than 2kg is weight.
1.1 We only use Royal Mail Signed or Parcelforce for UK deliveries.
1.2 If your order value is below £50 and/or weighs less than 2kg, your order will be dispatched with Royal Mail Signed and will cost no more than £8.00. We also do offer Royal Mail Special Delivery upon checkout.
1.3 If your order value exceeds £50, and/or weighs over 2kg, your order will be dispatched with by either Royal Mail, Parcelforce and priced according to weight . Special Delivery for expensive items is also an option, select Royal Mail Special Delivery on checkout.
1.4 Orders dispatched on a Royal Mail Service are tracked and can take up to 3-5 working days to be delivered.
1.5 Orders dispatched with Parcelforce are tracked and will require a signature on delivery. Once dispatched, delivery will take place within 3-5 working days.
1.6 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.
1.7 If you do not receive your order within 5 working days from the date of dispatch, please contact our Customer Services on 01327 437080 or email us at email@example.com. We would request that you contact as soon as possible and within 60 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
1.8 If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
1.9 Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.
2 INTERNATIONAL DELIVERIES
2.0 To keep costs down on postage we will use were need be multiple parcels, this is to ensure no parcel is more than 2kg is weight.
2.1 We currently use two options for international deliveries: A tracked service via Royal Mail or one via Parcelforce. We ship to most countries.
2.2 If the items on your order are less than 1.6kg in weight, we will send your order to you via Royal Mail on a tracked service. We ask that you allow 20 working days for orders to arrive if sent on this service, however the items are usually delivered within 10 days or less.
2.3 If your order is more than 1.6kg in weight then we will use a tracked service via Parcelforce. A signature will be required on receipt with some of our tracked servcies.
2.4 We pass on to our customers only the exact postage cost to us, which is calculated based upon product weight only [we ignore the weight of the outer packaging] and the destination country.
2.5 When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information. If these charges are unpaid, your order may be returned to us and we will be unable to refund shipping costs. There may also be costs associated with the return to us, which will be deducted from any refund value. In certain situations your order may be destroyed by customs if duties and taxes are not paid. In this instance, we cannot refund product or shipping costs for these reasons.
2.6 Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. You may also need to provide specific documentation for clearance of your order, once it arrives in your destination country. This may vary from country to country and we ask that you contact your local customs office for additional information before placing an order. We cannot refund any shipping costs should your order be returned for any of these reasons. In certain situations your order may be destroyed by customs if you are unable to provide clearance for the order; in this instance we cannot refund product or shipping costs for these reasons.
2.7 If you do not receive your order within 20 working days, please contact Customer Services on 01327 437080 or email us at firstname.lastname@example.org. We would request that you contact us as soon as possible and within 60 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
2.8 If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
2.9 Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you. In these circumstances you may ask for the order to be refunded.
2.10 Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.